Shipping policy

1. Delivery Areas

• We deliver across Dubai, Abu Dhabi, Sharjah, Ajman, UAQ, RAK, and Fujairah.
• Same‑day delivery is available within Dubai for orders placed before the cut‑off time.

2. Delivery Timeframes

• Dubai: Same‑day or next‑day delivery depending on order time.
• Other Emirates: 1–2 working days.
• Remote areas may require additional time.

3. Delivery Fees

• Delivery fees are calculated at checkout based on your location.
• Free delivery may be offered during promotions or above a certain order value.

4. Failed Delivery / Return to Sender

• If a delivery fails due to incorrect address, unreachable phone number, or refusal to accept the parcel, the shipping fee will not be refunded.
• Re‑delivery can be arranged with an additional fee.

5. Order Processing

• Orders are processed daily (excluding public holidays).
• Once your order is ready for dispatch, you will receive an SMS, WhatsApp or Email update from our courier partner.

6. Tracking

• You will receive a tracking link once the order is picked up by the courier.
• Tracking updates are provided directly by our delivery partner.

7. Address Accuracy

• Please double‑check your delivery address and contact number.
• We are not responsible for delays caused by incomplete or incorrect information.

8. Delivery During Sales / Peak Periods

• During high‑volume periods (sales, holidays), delivery times may be slightly extended.